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Shipping and Handling

DELIVERY SCHEDULES

Standard In-Stock orders received and processed by 1:00 pm EST Monday-Friday, will be shipped out of our Massachusetts warehouse the same day via Federal Express Ground. Orders received and processed after 1:00 pm EST will ship the following business day. After the item leaves the warehouse, we will email you a tracking number so that you may follow its delivery. Please be aware that a number of factors may influence the delivery time including the weather and holidays. While we try our best at Splash Super Center, unexpected demand may extend the delivery time during the busiest times of the year. If you have not received a tracking number or any shipping confirmation after the estimated shipping time, please feel free to contact us and we'll check the status of your order.

fedex - free federal express ground shipping

SHIPPING AND HANDLING POLICIES

Handling Fee

A onetime handling fee of $8.95 will be added to the total of each order upon checkout. Multiple shipments on the same order will be charged only one $8.95 handling fee.

Standard In-Stock Orders

Standard Orders (those orders that do not include items that are overweight, oversized or require special shipping regulations) will be shipped via Federal Express Ground and will be delivered between one and five (1-5) business days. Orders may arrive in multiple packages and on separate days, depending on type and volume of product ordered. At this time, Splash Super Center does not offer any expedited shipping options.

Drop Ship In-Stock Orders

Drop Ship In-Stock Orders (those orders that do not include items that are overweight, oversized or require special shipping regulations) ship from our supplier's warehouse via Federal Express Ground directly to you. Please allow 3-5 business days after your order has been processed for your order to leave the warehouse. After the product leaves their warehouse, we will email you a tracking number so that you may follow its delivery progress. At this time, Splash Super Center does not offer any expedited shipping options on drop ship orders.

Special or Custom Orders

Special or Custom orders are ordered for, or manufactured to, specifications exclusively for the purchaser. These orders will be shipped via Federal Express Ground directly to you from the manufacturer's warehouse. Please allow 7-10 business days after your order has been processed for your order to leave their warehouse. After the product leaves their warehouse, we will email you a tracking number so that you may follow its delivery progress. Please be aware that the delivery time may be extended during the busiest time of the year due to consumer demand. At this time, Splash Super Center does not offer any expedited shipping options on special or custom orders.

Customer Signature Required Orders

Certain items have special shipping regulations and require the customer's signature at the time of delivery. These items will be noted in the shipping information tab located on the product page of the website. Your order should arrive in approximately 1-5 business days, but please be aware that after three (3) delivery attempts the order will be returned to us and a 20% restocking fee will apply and the original handling fee will not be refunded.

Motor Freight Carrier Orders

Some of our large and heavy items will be shipped by a motor freight carrier. You should expect your truck delivery within fourteen (14) days from the date of shipment between 8 a.m. - 5 p.m. Monday to Friday. There is a four (4) hour window for delivery. A customer's signature is required and it is the customer's responsibility to offload and unpack the freight. All items requiring motor freight carrier delivery will be noted in the shipping information tab located on the product page of the website. If for some reason the order cannot be delivered or the order is refused a 20% restocking fee will apply and the original handling fee will not be refunded.